A small claims court has ordered Air Canada to compensate a couple of $10,000 after an overbooked aircraft led them to multiple Canadian airports with the promise of a replacement trip that never materialized, ruining a long-planned holiday.

The Small Claims Court of Yukon issued a stinging verdict concluding that the airline treated the couple shamefully “. Justice Katherine L. McLeod stated that Air Canada violated the Air Passenger Protection Regulations (APPR) several times and subjected the couple to a “horrendous experience.”

The APPR outlines airlines’ obligations to passengers during flight cancellations, delays, and luggage damage.

The couple, who reside in Yukon, had saved for three years to take their first holiday without their children. In February 2023, they planned to take time off work and provide child care for their three children during their nine-day stay at a resort in Cuba.

According to the judicial decision, they discovered it had been overbooked when they landed in Toronto for their Air Canada flight to Cuba.

Passengers were informed that if they agreed to give up their seats, they would be reimbursed and booked on an American Airlines aircraft departing later that day, which may eventually take them to Cuba.

Three Day Nightmare

The plaintiffs accepted the offer but learnt hours later that the flight was inaccessible without explanation.

As outlined in the decision, this marked the start of a three-day nightmare for the couple. They were diverted to Montreal under the belief that there would be a replacement aircraft, only to be returned to Toronto and then Edmonton, with no route to Cuba offered by Air Canada.

Eventually, the couple bought a ticket to Cancun, Mexico, to try to salvage a holiday, which required them to take more time off work, resulting in lost revenue.

The judge determined that the original rejection of boarding caused “extreme stress” and that Air Canada “failed completely” in its “duty to communicate.”

The APPR states that if a carrier provides a benefit to a passenger who volunteers to give up their seats on an overbooked trip, such as putting them on another flight, that passenger must receive written confirmation before the flight departs.

Air Canada Defiant

The pair were initially told that Air Canada had booked tickets for them on an Air Transat aircraft, but when they arrived at the airline’s information desk in Montreal, it had no knowledge of the purported reservations.

“It appears that Air Canada did not even have evidence of a communication with Air Transat or American Airlines,” according to the verdict.

Air Canada had contended that the court lacked authority to impose non-compensatory damages, that weather conditions beyond its control caused additional delays, and that it had met its APPR obligations by paying the plaintiffs $2,400 apiece as compensation for the refusal of boarding.

According to the legal decision, Air Canada stated that it had no other financial obligations in the case.

Air Canada acknowledged that this situation constitutes “denial of boarding,” according to the verdict.

According to the judgement, following the plaintiffs’ legal action, Air Canada repaid them for some out-of-pocket expenses, paying them around $1,800 for lodging and food charges.

However, the judge determined that this did not cover all of their expenses, including the additional cost of booking a new ticket to a different place and the loss of income.

On Wednesday, the plaintiffs celebrated their victory in a Facebook group for Air Passenger Rights, claiming that the case has “helped to set a new precedent that hopefully others can use in their cases.”

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Activities and Entertainment

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Savannah, Georgia – Hyundai has begun building electric SUVs in Georgia, less than two years after breaking construction on its huge $7.6 billion manufacturing facility west of Savannah.

Hyundai’s Georgia factory enjoyed an “employee-focused celebration” Thursday when its first commercial EV rolled off the assembly line, according to Bianca Johnson, spokesperson for Hyundai Motor Group Metaplant America, in a statement sent to The Associated Press on Monday.

“After validating its production processes to ensure its vehicles meet Hyundai Motor Group’s high quality standards, HMGMA has started initial production of customer vehicles ahead of schedule,” Johnson announced.

Hyundai Has Begun Producing Electric SUVs At Its $7.6 Billion Plant In Georgia

She stated that the Georgia facility will celebrate its grand inauguration in the first quarter of 2025.

Once the facility is fully operating, the South Korean automaker and battery partner LG Energy Solution intend to employ 8,500 people at the Bryan County location, which is located approximately 50 miles (80 kilometers west of Savannah). Hyundai has stated that it will make up to 300,000 EVs and battery packs in Georgia per year.

Johnson stated that the plant’s car manufacturing facilities have been completed and are staffed by about 1,000 workers. Its battery-making facilities are still under construction.

Hyundai’s Ioniq 5 electric SUVs will be manufactured in the Georgia plant for the first time in 2025. Johnson stated that the American-made EVs will arrive at dealerships in the United States before the end of the year.

In the first half of 2024, the Ioniq 5 was America’s second-best-selling electric vehicle that was not manufactured by market leader Tesla.

Hyundai broke ground for their Georgia factory in late October 2022. It is the state’s largest economic development initiative to date, with the state and municipal governments providing a total of $2.1 billion in tax exemptions and incentives.

Hyundai Has Begun Producing Electric SUVs At Its $7.6 Billion Plant In Georgia

Hyundai hurried to begin producing EVs in Georgia within two years of its inception, fueled by government electric car subsidies that encourage local production.

The Inflation Reduction Act, which was passed in 2022 with features aimed at combating climate change, contains a tax credit of up to $7,500 for EV customers, but only on cars manufactured in North America with domestic batteries. Though Hyundai executives argued that the law was unjust, Hyundai President and Global Chief Operating Officer Jose Munoz said it prompted the carmaker to push for an earlier opening in Georgia.

SOURCE | AP