(VOR News) – Tens of thousands of Verizon customers around the country have had issues since Monday. Some users have mentioned that they have been having issues. Many of these people experienced problems making or receiving calls while using the wireless network.

This pertains to both the transmission and reception of communications. As of 8:30 a.m. Eastern Daylight Time (EDT), more than 104,000 people reported internet connectivity troubles, as per Downdetector. This information is sourced directly from the webpage.

The website states that events are monitored “when the volume of problem reports for that time of day’s operations is significantly higher than the number of reports.”

This is mentioned in relation to the events that happen at that time of day. This is an explanation of the specific situation that exists. On the other hand, 51% of people who indicated they were having issues with their mobile device claimed that there was a malfunction of some sort.

Verizon reported that 35% of customers had no signal during the process.

Good morning, Stephanie! I would like to enquire on your well-being. We are diligently working to restore your service at the earliest opportunity. We are resolute in our pursuit of success in this endeavour. We welcome your insights and suggestions.

I wish to take this opportunity to convey my sincere gratitude for your exceptional patience over this entire process. We would be delighted to conduct further enquiries on your behalf if you like to explore additional services or promotions that may be available. On September 30, 2030, the public could see information regarding Verizon Support’s (@VerizonSupport) Service Request Number (SRP).

Consumers exploited social networking sites to voice their complaints in a public setting. A sizable number of clients completed this.

The telecommunications company’s Facebook page received a message from someone saying, “Verizon is down, we can’t even dial out,” implying that the business was not operating. “We can’t even dial out.”

According to a statement released by the company earlier this year, over 114 million people are actively using its services.

Thousands of complaints were sent to the carrier’s customer service account on X at a relatively early hour on Monday afternoon. These grievances started to flow in. These complaints first began to pour in during that time.

In response to a customer’s question about the company’s loss of service, the company apologised. “We apologise that you are having problems with your service,” the business said. “We are sorry that you are experiencing these issues.”

“We are doing our best to resolve the Verizon situation.”

We are now dealing with a nationwide power outage that is impacting a considerable number of sites at this same moment. We are currently investigating the problem and hope to solve it soon, at which point the service will gradually be brought back up. Our customer support agents are currently putting a lot of effort into trying to resolve the problem that has been there.

They have been informing another person that they are “working diligently on getting your service back up and running in a timely manner within the next few minutes.” Those people were informed of this information. The person was informed that this information was given to them.

There is no mention of this information anywhere in the organisation, and the corporation has not provided any information that would point to the cause of the extended outage.

A statement from Verizon, a business with its main office in New York City, was provided to USA Today. Verizon said in the statement that it “is aware of an issue impacting service for some customers.” The press carried reports that the remark was made.

“Our engineers are engaged and we are working quickly to solve the issue.”

SOURCE: UPI