(VOR News) – Despite the fact that Capital One is still struggling with an interruption to its service on Friday, a significant number of its customers are becoming increasingly irate since they are unable to retrieve their deposits even if they want they could.
In spite of the fact that the power outage is still going on, this is the case. This is in addition to the fact that the degree of frustration among other customers is steadily rising with each passing day.
In accordance with the findings of the survey that was carried out by Downdetector at 8:04 a.m. Eastern Time, there were around 3,400 reports of power outages recorded.
Capital One got roughly 2,100 notifications early Thursday morning.
These notifications were received. Moreover, there have been reports of problems as far west as Arizona and California, despite the fact that it looks like the majority of the complaints were from the eastern side of the United States. Furthermore, there have been reports of problems as far west as Arizona and California.
In spite of the fact that the majority of complaints originated from the Capital One eastern region of the country, this is the situation. However, in addition to that, there have been reports of problems that have spread as far west as the states of Arizona and California.
Based on the comments that were made by the corporation, it was determined that deposits were the root cause of around ninety percent of the issues that were reported by customers. The process of signing on to the internet was stated to be the root cause of three percent of the issues that individuals reported having to cope with.
The process of logging on to the internet was mentioned as a difficulty in seven percent of the issues that were reported. In terms of the overall amount, this constitutes seven percent.
The disruption, which started on Wednesday and has had an effect on the processing of some deposits, payments, and transfers, was caused by a technical issue with one of Capital One’s service providers, according to a statement that was published by the company.
The statement was released by Capital One. It has been determined that the disruption has had an effect on the processing of these particular transactions. The disruption is expected to continue until additional notification is provided, as stated in the release.
The disruption has made the processing of certain of these transactions more difficult than it would have been otherwise.
This is because disruption has caused Capital One disruption.
In addition to expressing remorse for the inconvenience that was produced by the outage, the company claimed that it was performing tight collaboration with the service provider in order to find a solution to the situation.
In accordance with the statement that was issued by the organization, Capital One will promptly start the processing of any deposits and other transactions that have been delayed after the systems have been brought back up to working order.
Additionally, they will start processing any additional transactions that have been delayed to any degree. On the other hand, a substantial Capital One proportion of clients continue to express their displeasure with the service that they are offered.
It has been reported that the customer support account of the company, which is referred to as @AskCapitalOne, continues to receive complaints from customers who are utilizing platform X. Concerning this account, the customer service staff continues to receive an increasing number of complaints.
Could you please provide a rough estimate of the time that you expect arriving at this particular point in time? Thank you in advance for your assistance. An individual who uses X filed the following feedback in the wee hours of Friday morning: “I still have not received my direct deposit that I requested despite my best efforts.”
Additionally, in order to add salt to injury, another individual made the following observation: “You would better set realistic expectations and be honest with your customers or you are going to ruin both your reputation and your business.
SOURCE: AP
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