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Delta Passengers Are Angry, But Will Be Back. They Have Little Choice

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Delta Air Lines’ service outage last week stranded an estimated half million passengers, leaving many sleeping on airport floors, dissatisfied and upset at their inability to complete their travels, unable to locate their bags or receive answers from the airline.

However, regardless of how angry they are, the majority of them will return to the airline in the future. To paraphrase an old song, most travelers find it difficult to end their relationship with an airline.

The fact of the American air travel system is that tremendous forces retain passengers traveling with the same airlines, even after service disruptions like Delta’s. American, United, Southwest, and Delta are the four largest airlines in the United States, accounting for more than 70% of total air traffic. Passengers who live near one of Delta’s major hubs, such as Atlanta, Detroit, Minneapolis, or Salt Lake City, have even fewer flying options.

Delta Passengers Are Angry, But Will Be Back. They Have Little Choice

Many consumers also have frequent flyer accounts and branded credit cards that link them to specific airlines.

A disgruntled million-mile consumer.
That’s the case for Don Hooper, who has a million miles in his Delta frequent flyer account after years of traveling the airline once or twice a week while working as a banker near Atlanta.

Now semi-retired, he and his wife Dorothy fly Delta eight to ten times yearly. They were on vacation this month, visiting Glacier National Park and attending a wedding in Bozeman, Montana, and were on their way home when they became delayed in Salt Lake City. They eventually had to buy their own Spirit tickets to return home by early Wednesday morning.

“I would not say I am angry. “I’m disappointed,” Don Hooper told CNN during an interview. “We were never communicated with, or contacted. We were left on our own. They left people to fend for themselves without any help.”

The collapse occurred as Delta attempted to recover from computer problems that stopped its systems from tracking the location of its pilots and flight attendants, making it impossible to staff all of its flights. CrowdStrike, a cyber security group, triggered the disruptions, which resulted in severe computer issues around the world on July 19, including over 5,000 canceled flights by a variety of airlines on Friday.

However, the troubles were primarily isolated to Delta by Monday, as other firms resumed normal operations, adding to the passengers’ anger. Delta canceled more than 4,400 flights between July 19 and 21, according to flight tracking firm FlightAware. There were an extra 1,800 flights canceled on Monday and Tuesday.

“Other airlines, banks, and corporations appeared to have worked it out. Delta didn’t,” Dorothy Hooper explained.

The Hoopers claim their experience was not as horrible as other travellers’. The Hoopers had enough money to reserve a hotel in downtown Salt Lake City, so they had a place to sleep even though they still wanted to leave town that night. Others had a different experience.

“People are sleeping in line at the ticketing kiosks. People were running short of nappies and formula. “Some vendors were running out of food,” Dorothy Hooper explained.

“We came out of this fine,” remarked Don Hooper.

By Friday, their bags had been returned, and Delta had paid them for their out-of-pocket expenses while giving them an extra $100 each. Even before that, the Hoopers expressed excitement for their next Delta vacation to Greece and Italy in August, despite their unhappiness with Delta’s behavior during the meltdown. Past experience and Delta’s supremacy in Atlanta and Don Hooper’s frequent flyer miles would keep them loyal to the airline.

Who will and won’t return?
Other passengers were not as eager to fly Delta again.

According to CNN, Jeremy and Kaylee Jones married on July 20 and left Spokane, Washington, on Monday for their honeymoon. Five guests were unable to attend the wedding owing to flying complications.

They arrived in Atlanta early Tuesday morning to catch a connecting aircraft to the Caribbean island of St. Lucia. But they couldn’t obtain one.

They eventually had to travel to Orlando to catch another flight to St. Lucia so that they would keep the money they had spent on the accommodation. Despite pledging to compensate affected customers, Delta’s policy would not have reimbursed them for their St. Lucia hotel stay if they had canceled the trip.

“Maybe in the future, but once they’ve figured it out, I would say, not in the near future,” Kaylee Jones replied when asked if they would fly Delta again.

“As of right now, I would roll with that sentiment,” stated Jeremy Jones. “No Delta for me, for sure.”

However, several airlines have seen travel demand recover following comparable or worse meltdowns. Southwest experienced a 10-day glitch with its crew scheduling software, resulting in about 17,000 cancellations during the year-end holiday travel period in 2022. It experienced two months of low bookings. However, many of those affected travelers returned to the airline. It just recorded record revenue and traffic for the most recent quarter.

Lack of options
The hub structure protects so-called “network carriers” like Delta from competition on flights into and out of their hubs. Cirium figures show that it accounts for 83% of available seats flown in and out of Atlanta when adjusted for miles traveled.

“They have a stranglehold on Atlanta,” explained Zach Griff, senior aviation reporter for The Points Guy, a travel website. “Even if you choose to fly a rival, you can only reach so many destinations nonstop. It’s always worth remembering because people’s memories are short. The book based on schedule and price. This does not imply that some customers will not resent Delta for this. However, this could be a temporary hiccup.

On certain important routes, there are several options, though only sometimes with the same regularity as other airlines.

“At the end of the day, people are going to act in their own personal interest,” said Scott Keyes, founder of travel alert service Going.com. “Most passengers aren’t going to inconvenience themselves, to take a longer or a non-direct flight, simply to punish Delta.”

Many business travelers will fly with an airline that has a contract with their employer, leaving them no choice except to choose their own carrier. That was the situation with Dylan Steele, a government employee who was stuck in Atlanta for many days, unable to complete a trip to Washington for work. Except in emergencies, he must fly Delta for work. By Tuesday, he had abandoned his plans for this trip after three days of futile attempts to travel from Atlanta to Washington, DC.

Steele, on the other hand, was sympathetic to Delta’s troubles and felt sad for the staff who were at the airport assisting passengers in locating their luggage.

“It has undoubtedly been an experience. “I’ve never seen anything like it,” he said. “On a normal day, Delta is quite good. They are making every effort to assist us. “It is not their fault.”

Delta Passengers Are Angry, But Will Be Back. They Have Little Choice

Another factor that is likely to entice passengers to return to Delta is its reputation for providing exceptional service. Stats back up this claim: Delta said in its second quarter statistics that in the first half of this year, it topped the industry in the lowest percentage of cancelled flights and on-time performance, with 39 cancellation-free days. It also has a fairly low complaint rate.

Don Hooper said he’s always received excellent treatment from Delta staff in the million miles he’s travelled on the airline before to this, and that’s another reason he’s not about to switch, in addition to the fact that he lives close to the Atlanta hub and has all of the miles in his account.

“As a million-mile flier, you’ve had some negative experiences over the years. Don Hooper stated that Delta has previously responded well to this issue. “We have been flying Delta for 34 years. “And I still will.”

SOURCE | CNN

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‘Fake Heiress’ Anna Sorokin Debuts On ‘Dancing With The Stars’ — With A Sparkly Ankle Monitor

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Los Angeles — Anna Sorokin, a convicted con artist, appeared on “Dancing With the Stars” with a featherweight — and extremely glittery — ankle monitor.

The so-called ‘fake heiress,’ who was convicted of swindling banks, hotels, and friends in 2019 after fraudulently claiming to be a wealthy German heiress named Anna Delvey, debuted the ballroom-worthy ankle monitor during the launch of “Dancing With the Stars'” new season Tuesday night.

“It’s not a huge deal at all. It’s quite light, and I asked them to tighten it so it doesn’t droop. So it’s not too horrible,” she told The Associated Press following the premiere. She and professional dancer Ezra Sosa performed a routine to Sabrina Carpenter’s “Espresso.”

sorokin

‘Fake Heiress’ Anna Sorokin Debuts On ‘Dancing With The Stars’ — With A Sparkly Ankle Monitor

“It’s the real star of the show, let’s be honest here,” Sosa said of Sorokin’s glittering ankle monitor.

“I think it’s kind of funny how people like — it’s not like an ankle weight,” Sosa told reporters. “It’s not like twenty pounds. It’s literally less than a pound, so it’s no big issue.”

Sorokin recognized that her debut did not go as expected.

“I feel relieved that it’s over,” she stated. “I feel like my dance could have been a little bit better, but I’m happy I’ve done this and it was a great experience all over.”

Sorokin expressed optimism that viewers will be forgiving despite her criminal history.

“Hopefully, people will give me a chance to demonstrate what I can do. “And I served my sentence and paid my restitution,” she claimed.

sorokin

‘Fake Heiress’ Anna Sorokin Debuts On ‘Dancing With The Stars’ — With A Sparkly Ankle Monitor

Early fan reactions were negative, with the phrase “Anna Delvey’s Lacklustre DWTS Debut” trending on social media site X.

She was released from prison in February 2021, but immigration authorities apprehended her immediately after, stating she had overstayed her visa and needed to be repatriated to her native Germany. The “Inventing Anna” inspiration was in ICE custody for more than a year before a judge paved the way for her to be transferred to house confinement in October 2022 while fighting deportation.

Her parole conditions had to be modified to allow her to travel from New York to Los Angeles for filming.

SOURCE | AP

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Wojnarowski, ’91, Steps Down as ESPN General Manager to Join Bonnie’s Basketball Program

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(VOR News) – Adrian Wojnarowski is leaving journalism to become St. Bonaventure men’s basketball general manager.

“I am delighted and honoured to be back at St. Bonaventure University, and the chance to contribute to Coach Mark Schmidt and our prestigious Atlantic 10 men’s basketball program,” Wojnarowski said.

“During these dynamic eras of collegiate athletics, I am excited about becoming part of a championship program that integrates elite basketball, widespread television visibility, professional training, and future-oriented learning opportunities inside a close-knit and nurturing educational setting.”

Wojnarowski will help the coaching staff recruit, engage with families and alumni players, raise money for professional player programs, coordinate collective efforts, run the transfer portal, and capitalise on NIL opportunities as general manager.

Since 2022, some mid-major and power conference schools have hired general managers, especially for men’s basketball and football, to keep up with the fast-changing collegiate sports market.

The director of basketball operations wanted to share NBA success stories and new ideas with the community. The director also stressed the importance of global possibilities for our players in athletics and in life.

Vice President and Director of Intercollegiate Athletics Bob Beretta called Wojnarowski’s selection a “incredible opportunity” for the university, men’s basketball, and athletics.

“Amidst significant upheaval in the intercollegiate athletics industry, we are conclusively demonstrating that St. Bonaventure remains at the vanguard of transformation,” he said. “This is an audacious decision that is in line with our institutional objectives to sustain and thrive.”

Beretta believes Wojnarowski’s global basketball network will aid the endeavour.

Woj understands St. Bonaventure and Franciscan ideals, the president stated, in addition to his extensive professional and intercollegiate basketball network.

“The willingness of the most accomplished journalist in his profession to relinquish a lucrative media career in order to provide support to his alma mater is a clear indication of his deep affection and great enthusiasm for Bonaventure.”

Schmidt called Wojnarowski’s hire a “home run.”

“Recruiting and retention in the new NIL college basketball landscape are crucial,” said Schmidt, the school’s most successful men’s basketball coach. “Woj is as connected as anyone in the basketball world and his decades-long network of relationships can only help our program remain among the top teams in the Atlantic 10 going forward.”

Wojnarowski plans to leave his lucrative ESPN position in 2022 to support the university that changed his life. The Jandoli School of Communication and Basketball has received funding from him and his 92-year-old wife Amy.

“I express my gratitude to President (Jeff) Gingerich, Bob Beretta, Coach Schmidt, and the collective St. Bonaventure community for extending a warm reception to my wife, Amy, and myself as we reintegrate into the campus community in a new capacity,” he stated. “The university’s stunning campus immediately enthralled us as undergraduate students.” I’m ready to work.

Today on ESPN on X, 1991 graduate Wojnarowski retired.

“While this craft has had a profound impact on my life, I have made the decision to retire from ESPN and the news industry,” he stated. “While I acknowledge the commitment inherent in my work, my level of motivation has diminished compared to my previous state.” The objective is to optimise the use of my finite time.

Wojnarowski edited Yahoo Sports’ Vertical for two years before joining ESPN in 2017. In nearly ten years at The Record of New Jersey, he won two APSE Columnist of the Year awards. He worked for the Waterbury Republican-American and the Fresno Bee for years.

The National Sports Media Association awarded Wojnarowski the Peer Recognition Award for National Sportswriter of the Year in 2017, 2018, and 2019. Red Smith, Jim Murray, Frank Deford, Rick Reilly, Bob Ryan, and Tom Verducci have won this competition three years running.

Wojnarowski wrote “The Miracle of St. Anthony: A Season with Coach Bob Hurley and Basketball’s Most Improbable Dynasty,” a New York Times bestseller.

Wojnarowski received an honorary degree in 2022, spoke at the university’s graduation ceremony, and was named Jandoli School Alumnus of the Year for 2019. His name was also on the school’s Wall of Distinguished Graduates.

Amy and Adrian’s return to Bonaventure will be commemorated with a news conference on Wednesday, September 25, at 4:00 p.m. in the Quick Centre for the Arts theatre. Residents of the university can attend.

SOURCE: BONNIES

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The Bank of England is Largely Expected to Keep Interest Rates Unchanged as Long as Inflation Exceeds its Target.

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(VOR News) – The Bank of England will probably keep interest rates at the same level on Thursday after official data showed that inflation in the UK remained steady in August at an annual rate of 2.2%.

This occurs one day following the official release of the numbers. This is because the higher cost of flying was somewhat offset by decreased petrol prices as well as cheaper costs for lodging and dining.

Additionally, the Bank of England is expected to maintain interest rates.

The cost of borrowing money increased dramatically by central banks worldwide from near zero during the Coronavirus outbreak, as a result of rising supply chain concerns and Russia’s full-scale invasion of Ukraine, which increased Bank of England energy costs, when prices started to soar.

This action was taken in reaction to the notable rise in prices due to the rising cost of electricity. They have started lowering interest rates in response to this scenario, as inflation rates have started to decline from multi-decade highs.

The Office of National Statistics released its most recent figure on Wednesday, and it was in line with market expectations.

This leads one to conclude that, for the second consecutive month, the inflation rate has remained somewhat higher than the 2% target set by the British central bank. For the first time in more than three years, inflation inched closer to the target in June.

The central bank has been progressively lowering its main interest rate by a quarter point since the start of the outbreak, bringing it down to 5% below its starting point.

This was the first decline that has happened since the start of the pandemic. Even though the Bank of England vote was quite close, four out of the nine members decided against changing the original proposal.

The US Federal Reserve is expected to cut interest rates on Wednesday for the first time in the previous four years. Interest rates would be reduced for the first time with this.

The great majority of economists believe that the Bank of England’s monetary policy committee will be on holiday on Thursday. This is due to the fact that several committee members have continuously expressed their concerns about price increases in the vital services industry, which accounts for almost 80% of the UK economy.

The statistical data released on Wednesday indicates that the services sector experienced an increase in inflation in August, from 5.2% in July to 5.6% in August.

Bank of England increased this due to rising airfares across Europe.

Nonetheless, they believe that after the government’s budget was made public on October 30, the bank would probably reduce its deposits once more in November.

Claiming that it is imperative to close a projected 29 billion dollar deficit in the public budget—or 22 billion pounds less than the previous administration estimated—the incoming Labour government has taken office.

Additionally, they have said that they might have to increase taxes and cut spending, which would probably be bad news for the British economy’s short-term outlook and drive down inflation. It is anticipated that this event will have a detrimental effect on the British economy.

According to Suren Thiru, the director of economics at the Institute of Chartered Accountants in Bank of England and Wales, “an interest rate cut on Thursday is looking unlikely with the majority of the Monetary Policy Committee likely to want to assess the impact of next month’s budget before deciding when to loosen policy again.”

Suren Thiru is a member of the Institute of Chartered Accountants in Bank of England and Wales because he is the director of economics.

Suren Thiru made his statement in reaction to the decision that was made by the Monetary Policy Committee regarding when in the future to relax policy once more. On account of the fact that the majority of committee members arrived at this conclusion, this remark could be made public.

SOURCE: AP

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Market Speculation Over the Next Fed Rate Reduction Hides More Fundamental Issues.

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